Refund Policy

Last Updated: August 20, 2026

At Velqora Digital, we aim to maintain clear expectations around project scope, payments, delivery, and cancellations. This Refund Policy explains when payments may be refundable and how refund requests are handled for our digital services. It applies to services purchased directly from Velqora Digital unless different refund or cancellation terms are stated in a signed proposal, statement of work, service agreement, or other written contract.

1. Services Covered

This policy may apply to services including:

• Web Development
• Mobile App Development
• UI/UX Design
• Ecommerce Solutions
• Custom Software Development
• Generative AI Solutions
• AI Agent Development
• Maintenance and Support

2. Project Deposits and Advance Payments

Deposits or advance payments are used to reserve resources, begin discovery, allocate team members, and start project planning. Once work has commenced, deposits are generally non-refundable unless otherwise agreed in writing. If a project is cancelled before any work has started, Velqora Digital may review the request and determine whether a full or partial refund is appropriate after deducting any administrative, planning, or third-party costs already incurred.

3. Milestone-Based Payments

For projects divided into milestones, payments relate to the work completed or resources allocated for each stage. Once a milestone has been completed, delivered, presented for review, or approved by the client, payments associated with that milestone are non-refundable. If a project is cancelled during an active milestone, the client may be responsible for work completed up to the cancellation date.

4. Completed and Delivered Work

Refunds are not provided for services that have already been completed, delivered, approved, or accepted. This includes completed design work, development work, consulting sessions, integrations, research, strategy, testing, configuration, documentation, or other agreed deliverables.

5. Change of Mind

Refunds are generally not available where a client decides to discontinue a project because of a change in business direction, internal budget changes, a change in management or priorities, a decision not to proceed with the project, preference changes after previously approving work, or delays caused by missing client feedback, content, credentials, or approvals. We will always aim to discuss practical alternatives, such as reducing scope, pausing the project, or restructuring delivery where appropriate.

6. Project Cancellation by the Client

If you wish to cancel an active project, please notify us in writing. Following cancellation:

7. Cancellation by Velqora Digital

In rare circumstances, Velqora Digital may need to discontinue a project. If we cancel a project for reasons unrelated to a client breach, we will review any prepaid amount relating to services that have not yet been performed and, where appropriate, issue a proportional refund. No refund will normally be due where termination results from non-payment, repeated failure to provide required information, abusive or unlawful conduct, breach of contract, requests involving unlawful or prohibited activity, or material misrepresentation by the client.

8. Design and Revision Work

Design services often involve multiple rounds of concepts, feedback, and revisions. Payments are not refundable because a client changes their design preference after approval, previously approved concepts are later rejected, additional revisions fall outside the agreed scope, or the project direction changes after design work has already been completed. Any additional work outside the agreed revision allowance may be quoted separately.

9. Custom Software and Development Services

Custom development work is created specifically for each client and cannot normally be resold or reused as a standard product. Fees associated with completed development, engineering, architecture, integrations, configuration, or technical implementation are non-refundable once the work has been performed. Where a technical issue falls within the agreed scope, we will first work to resolve the issue rather than issue a refund.

10. AI and Generative AI Services

AI solutions may involve third-party models, APIs, infrastructure, data services, and usage-based platforms. Payments are not refundable solely because AI output requires human review, model behavior changes due to third-party updates, generated outputs do not produce identical results every time, a third-party model or API changes functionality, or usage costs have already been incurred. Where an implementation does not meet agreed technical requirements, we will review the issue and work toward an appropriate technical resolution.

11. Consulting and Strategy Sessions

Consulting, discovery, audits, workshops, and strategy sessions are non-refundable once the session has taken place or the associated work has been delivered. If you need to reschedule a booked session, please contact us as early as possible. Rescheduling terms may vary depending on the type of engagement.

12. Maintenance and Support Plans

Fees paid for active maintenance, monitoring, hosting management, technical support, or retainer services are generally non-refundable for periods in which services have already been available or provided. Cancellation of recurring services will take effect according to the notice period specified in the applicable agreement. Unused future service periods may be handled according to the relevant subscription or service agreement.

13. Third-Party Costs

Payments made to third-party providers are non-refundable once incurred. These may include domain registrations, hosting, cloud infrastructure, software licenses, plugins and extensions, payment gateway fees, API usage, AI model usage, app store fees, stock assets, fonts or premium resources, external subscriptions, and third-party development tools. Any refund relating to a third-party service will be subject to that provider's own refund policy.

14. Refunds for Duplicate or Incorrect Payments

If you believe you have been charged twice or have made an incorrect payment, contact us with the relevant transaction details. Verified duplicate payments will be refunded to the original payment method.

15. How to Request a Refund

Refund requests must be submitted in writing and should include your name, company name, project or invoice reference, payment date, amount paid, and reason for the refund request. Please send requests to: info@velqoradigital.com. We may request additional information before completing our review.

16. Refund Review Process

Each eligible request will be reviewed against the agreed project scope, work already completed, approved milestones, resources already allocated, third-party costs incurred, applicable project agreements, and the reason for cancellation. Submitting a refund request does not automatically guarantee approval.

17. Refund Processing

Where a refund is approved, it will normally be returned using the original payment method. Processing times may vary depending on the bank, payment provider, currency, and country involved. Any non-refundable transaction, gateway, currency conversion, or international transfer fees may be deducted where permitted.

18. Chargebacks and Payment Disputes

If you have concerns about an invoice or payment, we encourage you to contact us before initiating a chargeback or payment dispute. We will review billing concerns and work with you to resolve legitimate issues. Chargebacks raised for properly delivered and contractually agreed services may be disputed using relevant project records, approvals, communications, invoices, and delivery documentation.

19. Exceptions

Velqora Digital may approve a full or partial refund in exceptional circumstances at its discretion. Any exception made in one situation does not create an obligation to provide the same exception in future cases. Your statutory rights under applicable consumer or commercial law remain unaffected.

20. Updates to This Policy

We may update this Refund Policy from time to time to reflect changes to our services, payment practices, or legal requirements. The latest version will be published on this page with an updated Last Updated date.

Contact

For questions or to submit a refund request, email info@velqoradigital.com.